4. PRIVACY POLICY (GDPR COMPLIANCE)

Balanced Divinity (Incremento) is committed to protecting the privacy of its users in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

4.1. Data Controller

The Data Controller responsible for the processing of your personal data is Incremento, Martelarenplein 20E, 3000 Leuven, Belgium, email: luc@balanced-divinity.com.

4.2. Data Collected and Legal Basis

We collect personal data only when necessary for specified purposes, supported by a legal basis under GDPR:

Data TypePurpose of CollectionLegal Basis for ProcessingIdentity/Contact Data(Name, email, address)Order fulfillment, event registration, communication.Contract performance and/or Legitimate Interest.Transaction Data(Purchase history)Processing payments, managing accounts, financial auditing.Contract performance and Legal Obligation.Marketing Data(Email for newsletters)Sending promotional information.Consent (freely given and revocable).

4.3. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Contract/Transaction Data:Data relating to purchases and financial transactions will be kept for 7 yearsafter the transaction date to comply with Belgian tax and accounting laws.

Marketing Data:Data used for direct marketing (e.g., newsletter subscription) is kept until you withdraw your consent(unsubscribe).

Contact Data (General Inquiry):Kept for a maximum of 1 yearafter the last correspondence, unless a transaction or relationship is established.

4.4. Your Rights Under GDPR

As a data subject within the EU, you have the following rights:

Right to Access:Request a copy of the data we hold.

Right to Rectification:Request correction of inaccurate data.

Right to Erasure (Right to be Forgotten):Request the deletion of your data (under certain conditions).

Right to Restrict Processing:Request a stop to processing your data.

Right to Data Portability:Request transfer of your data.

Right to Object:Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent:Withdraw your consent at any time.

4.5. Complaints

You have the right to lodge a complaint with the Belgian Data Protection Authority(Autorité de Protection des Données/Gegevensbeschermingsautoriteit) or the relevant supervisory authority in your EU Member State.

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